Six Sigma teams use the Kano model for making changes to an existing product or service or designing and developing a new product or service from scratch. For making changes in an existing product or service, Six Sigma professionals first analyze the efficacy of the product or service in terms of customer satisfaction levels. Six Sigma Kano Template Definition. The innovation of product features becomes an expectation for future releases or revisions. Yurots Download Yahoo. The idea is to develop a perfect. Six Sigma Tools & Templates Kano Analysis The Kano Analysis: Customer Needs Are Ever Changing.

Avery Cd Label Template Free Download. Six Sigma DMAIC Process - Define Phase - KANO Analysis KANO Analysis is about prioritizing customer requirements once they are established. Requirements are prioritized as: • Basic Requirements • Performance Requirements • Delighter Requirements • Indifferent Requirements • Reverse Requirements Six Sigma - KANO Analysis Let’s look at each of these Requirements in detail: Basic Requirements: Basic Requirements are “must-be’s”. They are the most important needs of customers. They are required and expected to be there. These are the needs the customer assumes will be met.

When these requirements are unfulfilled, the customer is greatly dissatisfied and when fulfilled, the customer is neutral (i.e., they do not produce additional satisfaction). Performance Requirements: A direct positive correlation exists between satisfaction levels and the degree of presence of these performance requirements. The more performance requirement elements needs are met, the better it is for the product or service. Indifferent Requirements: Indifferent elements are needs that result in neither satisfaction nor dissatisfaction whether they are present / met or not. Reverse Requirements: Reverse elements are needs that result in: 1) Dissatisfaction when they are fulfilled and Satisfaction even when they are not fulfilled.

They may indicate that the perception of that question in the marketplace is the opposite of the perception of the survey's creator. Delighter Requirements: Delighter Requirements are “attracters”. Their presence in a product/process is unexpected and fulfill the latent needs of a customer.

Party Rock Anthem Marching Band Arrangement Pdf To Word. They lead to great satisfaction if found present. When delighters are absent, the customer still is neutral (& not dissatisfied). Below is an example of a KANO Analysis for a Software Application. Six Sigma - KANO Analysis Example for a Software Application.

You will acquire the abilities and skills to implement Six Sigma effectively and economically, learn how to play a key role in a Six Sigma transformation initiative, and become highly visible to top management as a leader in this area. Topics • Identifying core processes and key customer considerations • Defining customer requirements • Measuring current performance • Define opportunities for improvement • Measure the relevant processes requiring improvement • Gather and analyze data to investigate causes • Improve, control and redesign processes Frequently Asked Questions.